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Regulations of the online store

effective from November 4, 2019

§ 1 Postanowienia ogólne

The online store available on the website at www.overlordfight.com is run by Overlord spółka z ograniczoną odpowiedzialnością with its registered office in Kiełczów at ul. Akacjowa 55R, 55-093 Kiełczów, entered into the Register of Entrepreneurs of the National Court Register by the District Court in Wrocław, IX Commercial Division of the National Court Register, under KRS number 0001010769, with a share capital of PLN 336,000, having a tax identification number NIP: 896 14 84 983, Regon: 020990665
1. The administrator of personal data of customers of the Store is Overlord sp. o. o. with its registered office in Kiełczów, address: ul. Akacjowa 55R, 55-093 Kiełczów
2. Contact details:
  1. postal address: Overlord sp. z o.o. st. Akacjowa 55R, 55-093 Kiełczów
  2. e-mail address: info@overlordfight.com
  3. phone no. +48 669 600 255, +48 606 899 777
  4. Working hours are given in the "Contact" tab on the website www.overlordfight.com /contact (charged as for a regular telephone call, according to the tariff package of the operator whose services you use).
These regulations apply to both consumers and entrepreneurs.
Whenever the following terms are used in these Regulations, they should be understood as:
1. Overlord - Overlord limited liability company with its registered office in Kiełczów at ul. Akacjowa 55R, 55-093 Kiełczów, entered into the Register of Entrepreneurs of the National Court Register by the District Court in Rzeszów, IX Commercial Division of the National Court Register, under KRS number 0001010769, with a share capital of PLN 336,000, having a tax identification number NIP: 896 14 84 983, Regon: 020990665
2. Online store - an online store run by Overlord available on the website atadresem www.overlordfight.com
3. Customer - a natural person who is over 13 years of age, however, if this person is under 18 years of age, the consent of his legal representative is required, unless he has full legal capacity, as well as a legal person or entity organizational without legal personality, to which the provisions of law grant legal capacity, which uses the Online Store, in particular, which, on the terms set out in these Regulations, places an order via the Online Store
4. Consumer - a customer who is a natural person who performs a legal transaction with Overlord not directly related to its business or professional activity, in particular who places an order in the Store
5. Order fulfillment time - the number of working days in which Overlord will complete the order placed by the Customer in the Online Store, entrust the ordered goods to the carrier and deliver the ordered goods via the carrier to the place indicated by the Customer in the order
6. Working days - days of the week from Monday to Friday, excluding public holidays
7. Payment processor - an entity external to the Online Store that acts as an intermediary in the execution of payments by electronic transfer, bank transfer or credit card payment.
8. Carrier - an entity external to the Online Store that delivers the goods ordered by the Buyer from the Warehouse to the address provided by the Buyer. The Customer may choose the Carrier from among entrepreneurs cooperating with the Online Store.
9. Warehouse - a company and outlet warehouse run by Overlord located in the territory of the Republic of Poland, where goods are offered by Overlord for current sale. The address of the warehouse is available on the website at www.overlordfight.com/ in the "Contact" tab
10. Order - the Customer's declaration of will, submitted via the Online Store, specifying: the type and quantity of goods in the Online Store's assortment at the time of placing the order, the method of payment, the method of delivery of the goods, the place of delivery of the goods and the Customer's data, constituting the Customer's submission of an offer to conclude a contract with Overlord. contracts for the sale of goods that are the subject of the order via the Online Store;
11. Discount codes - an electronic discount code in the form of an alphanumeric code, entitling the User to use it in the overlordfight.com online store run by the Online Store, in the form of a percentage discount calculated on the value of the order (without shipping costs)
These Regulations define the rules for using the Online Store, in particular the rules for concluding contracts for the sale of goods in the Online Store's assortment via the Online Store, the rules for the performance of these contracts and the rules for the complaint procedure.
All goods in the range of the Online Store are brand new, free from physical and legal defects, with the exception of the so-called products. outlets, the possible defects and damages of which are disclosed in the description of a given product. Notwithstanding the foregoing, all products in the Online Store have been legally introduced to the Polish market.
To use the Online Store, including browsing the Online Store's assortment and placing orders, it is necessary to meet the following minimum technical requirements:
1. having a computer or other multimedia device with access to the Internet
2. having one of the following web browsers:
  1. Internet Explorer version 11.0 or later with ActiveX, JavaScript and cookies enabled
  2. Mozilla Firefox version 52.0 or later with Java applets, JavaScript and cookies enabled
  3. Google Chrome version 56.0 or newer with Java applets, JavaScript and cookies enabled
  4. Opera version 43.0 or later with Java applets, JavaScript and cookies enabled
  5. Apple Safari 8.0 or later with Java applets, JavaScript and cookies enabled
3. having an active e-mail account (e-mail)
In order to ensure the security of messages and data provided in the Online Store, Overlord takes technical and organizational measures appropriate to the degree of risk, in particular measures to prevent the unauthorized acquisition and modification of personal data sent via the Internet. Overlord ensure the security of data transmission transmitted in the Online Store by using the SSL (SecureSocketLayer) protocol.
The customer using the Online Store is obliged to:
1. use the Online Store in a manner consistent with applicable law and the provisions of these Regulations
2. use the Online Store in accordance with good manners and with respect for the personal rights of other entities
3. not to provide and not to transfer unlawful content
4. use the Online Store in a way that does not interfere with its functioning
5. use any content posted as part of the Online Store only for your own personal use
6. not to take actions consisting in sending or posting unsolicited commercial information (spam) as part of the Online Store

§ 2 Registration and logging in

Overlord provide electronic services in the field of enabling customers to set up and use a customer account on the website of the online store at www.overlordfight.com
The Customer Account service consists in enabling Customers to use the functionality of the Online Store after logging in.
Registration of the Customer Account in the Online Store is voluntary and free of charge.
The customer can browse the assortment of the online store, as well as place orders without registering a customer account. A customer who has registered a Customer Account in the Online Store has the ability to track order history, track the status of the order placed.
The Customer may register a Customer Account in the Online Store after pressing the "Login" tab on the home page of the Online Store at www.overlordfight.com or may register a Customer Account when placing an order via the Online Store.
Registering a Customer Account in the Online Store requires completing the registration form by providing an e-mail address (e-mail address) and a password. In order to register a Customer Account, the Customer must read and accept these Regulations, as well as the Customer's consent to the processing of his personal data provided during registration, marked as mandatory. Providing data marked as mandatory is necessary to set up a Customer Account, fulfill and service orders placed in the Online Store, as well as the correct implementation of services provided electronically. Providing data marked as mandatory is voluntary, however, necessary to set up a Customer Account. Providing personal data not marked as mandatory is voluntary and is not necessary to set up a Customer Account.
After completing the registration form, press the "Save" button. Then, to the e-mail address (e-mail address) provided in the registration form, Overlord will send a message confirming the registration of the Customer Account. The contract for the provision of electronic services in the scope of enabling the Customer to set up and use the Customer Account on the Online Store website is concluded when the Customer receives an e-mail confirming the registration of the Customer Account. The Customer Account service is provided free of charge for an indefinite period.
After registering the Customer Account, the Customer may log in to the Online Store by providing the e-mail address (e-mail address) and password indicated during registration.
The Customer may terminate the contract for the provision of the Customer Account service at any time, without giving any reason and without incurring costs, in particular by sending Overlord via e-mail to the following address: info@overlordfight.com or in writing to the Overlord postal address indicated in § 1 point 1.1 of the Regulations, requests to delete the Customer Account together with an indication of the e-mail address (e-mail address) currently registered in the Online Store.
Overlord may terminate the contract for the provision of the Customer Account service with a 14-day notice period for important reasons, which include:
1. using the Online Store by the Customer in a way that violates the law or the provisions of these Regulations
2. using the Online Store by the Customer in a way that violates the rights of third parties or decency,
3. the Customer's use of the Online Store in a way that disrupts its functioning
4. sending or posting unsolicited commercial information (spam) by the Customer in the Online Store
Overlord may submit a statement of termination of the contract for the provision of the Customer Account service by sending the Customer a statement of termination of the contract for the provision of the Customer Account service via via e-mail to the e-mail address (e-mail address) currently registered in the Online Store.
Termination of the contract for the provision of the Customer Account service by either Party, as well as termination of the contract for the provision of the Customer Account service with the consent of both parties Pages will result in blocking and deleting the Customer Account from the Online Store.
Termination of the contract for the provision of the Customer Account service by either Party, as well as termination of the contract for the provision of the Customer Account service with the consent of both parties The Parties have no influence on the rights acquired by the Parties before termination or termination of the agreement.

§ 3 Placing orders

The customer may purchase goods from the online store's assortment by placing an order. Orders may be placed twenty-four hours a day, seven days a week via the Online Store website www.overlordfight.com
An essential element of the order placement procedure is the Customer's reading and acceptance of these Regulations, which the Customer confirms by checking the appropriate box before finalizing the order. The Customer's lack of acceptance of these Regulations in the course of the ordering procedure makes it impossible to purchase goods via the Online Store.
An element of the order placement procedure is also providing by the Customer his personal data indicated in the order form marked as obligatory and expressing by the Customer, by checking the appropriate box before finalizing the order, consent to the processing of the Customer's personal data provided when placing the order for the purpose of processing and handling the order placed in online store. Providing personal data marked as mandatory is voluntary, but necessary in order to place an order. Providing personal data not marked as mandatory is voluntary and is not necessary to place an order.
In order to place an order, complete the order via the Online Store website www.overlordfight.com, select the area and method of delivery, payment method, complete the order form, and then confirm and send the order by pressing the "Order" button. By pressing the "Order" button, the Customer places an order with the obligation to pay.
The customer completes the order using the "Basket". By pressing the "Add to Cart" button, the Customer selects the goods in the Online Store's assortment at the time of placing the order, in accordance with its description and price, and selects the size and color if the goods are offered in different sizes and colors. After pressing the "Go to summary" button, the Customer selects the place and method of delivery, payment method and fills in the order form.
In the order form, please indicate:
1. name and surname and address of the Client
2. telephone number and e-mail address (e-mail address) of the Client
3. recipient's details and the address to which the goods are to be delivered, if the ordered goods are to be delivered to an address other than the Customer's address and to a place other than the InPost Paczkomaty or other collection point.
A customer who has registered a Customer Account in the Online Store may place an order using the Customer Account after logging in to the Online Store.
Goods ordered in the Online Store may be delivered within the territory of the Republic of Poland or outside the territory of the Republic of Poland.
Information on the total value of the order, which includes the price of the goods, is always provided on the website of the Online Store www.overlordfight.com during the ordering process, including immediately before and at the time of approval and submission of the order by the Customer. These are the total costs that the customer is obliged to pay, including applicable taxes and delivery costs.
During the ordering procedure - until the "Order" button is pressed, the Customer has the option of modifying the order, in particular in terms of choosing the goods, place and method of delivery of the goods, payment method, data provided in the order form. In order to modify the order in terms of selection, press the "Edit" button visible on the Online Store website during the ordering procedure.
Placing an order takes place after completing the order, choosing the place and method of delivery, payment method and completing the order form. Placing an order takes place by pressing the "Order" button by the Customer. An order placed via the Online Store entails the obligation to pay.
Placing an order by the Customer means submitting an offer to Overlord to conclude a contract for the sale of the goods being the subject of the order.
After the Customer places an order, an e-mail will be immediately sent by Overlord to the e-mail address (e-mail address) with confirmation of receipt of the order and acceptance of the order for execution. As soon as the Customer receives an e-mail from Overlord confirming the receipt of the order and acceptance of the order for execution, a sales contract is concluded between the Customer and Overlord. Confirmation, sharing, recording, securing the content of the concluded contract takes place by sending the Customer the above-mentioned electronic message with confirmation of receipt of the order and acceptance of the order for execution.
1. The customer who chose the payment in advance when placing the order should pay the price and the costs of delivery of the goods within 72 hours of receiving an e-mail from Overlord confirming the receipt of the order and acceptance of the order referred to in § 3 point 13 of these Regulations. In the absence of payment within the above time, the order is canceled and information about it is sent to the Customer. The customer does not bear any costs in connection with the cancellation of the order.
2. The customer who, when placing the order, chose the payment on delivery of the ordered goods (cash on delivery), is obliged to make the payment upon receipt of the shipment containing the ordered goods.
The provision of electronic services by Overlord in the scope of enabling Customers to place orders for goods offered by Overlord via the Online Store is free of charge and is of a one-off nature. The service ends immediately after the order is completed by Overlord or when the Customer stops placing the order via the Online Store.
The customer who placed the order and chose the cash on delivery option has the right to cancel the order (the customer has the contractual right to withdraw from the sales contract) until Overlord sends the shipment with the subject of the order to the customer. A declaration of will to cancel the order may be submitted by e-mail to the e-mail address (email address) info@overlordfight.com. The above right to cancel the order (contractual right to withdraw from the contract) does not affect or limit the Consumer's right to withdraw from the contract within 14 days without giving a reason pursuant to the Act of 30 May 2014 on consumer rights, referred to in § 7 of these Regulations.

§ 4 Prices of goods

The prices of goods presented on the Online Store's websites are expressed in Polish zlotys and are gross prices, i.e. they include taxes, incl. including value added tax (VAT).
The prices of goods given on the websites of the Online Store do not include the cost of delivering the goods. The costs of delivery of the ordered goods are each time provided on the Online Store website when placing the order, including immediately before and at the time of approval and submission of the order by the Customer, and are included in the total value of the order. The total value of the order includes the price of the goods and the costs of its delivery.
Information about the price of the goods, features and essential properties of the goods are available on the website of the Online Store and are placed next to the presented goods.
The binding and final price is the price given in the "Basket" in the order summary at the time of placing the order by the Customer via the Online Store .
The prices of goods given on the websites of the Online Store are valid only when placing orders via the Online Store.</ li>
The prices of goods presented on the websites of the Online Store may change, and the change in the price of the goods does not affect orders placed before entry into force of the price change.
Detailed rules for the use of Discount Codes are set out in the regulations of Discount Codes available on the Online Store website in the "Discount Codes" tab at www.overlordfight.com/discount-codes

§ 5 Methods of paying the price for the ordered goods and fees for the delivery of the ordered goods

Currently available payment methods, including electronic ones, are specified on the Online Store website in the "Payment Methods" tab at www.overlordfight.com/metody-platnosci and on the website at www.przelewy24 .pl. In addition, currently available payment methods are presented to you during the ordering procedure, before placing the order.

§ 6 Execution of orders, method and costs of delivery of ordered goods

Goods ordered via the Online Store are delivered within the territory of the Republic of Poland and outside the Republic of Poland. Currently available delivery methods are specified on the Online Store's website in the "Delivery" tab at www.overlordfight.com/dostawa. In addition, currently available delivery methods and its costs are presented for selection during the ordering procedure, before placing the order.
Goods ordered via the Online Store are delivered to the place indicated by the Customer in the order on business days.< /li>
On the day of sending the Goods to the Customer, information confirming the dispatch of the shipment by the Online Store is sent to the Customer's e-mail address.
The customer will examine the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to request the Supplier's employee to write down the appropriate protocol.
The costs of delivery of the ordered goods are borne by the customer in the case of delivery of an order with a value below PLN 1000 gross.</li >
The delivery time for an order placed via the Online Store, if the ordered goods are to be delivered in the territory of the Republic of Poland, is up to 5 business days from:
1. if the Customer selects payment upon receipt of the ordered goods when placing the order (cash on delivery) - from the date of sending by Overlord an e-mail to the Customer confirming the acceptance of the order for execution
2. if the Customer selects payment in advance by credit card (Visa, MasterCard) or online bank transfer when placing the order - from the date of receipt by Overlord of confirmation of the correct execution of the payment by the payment processor
3. In the cases indicated above, 2 working days are intended for completing the order and handing over the shipment to the carrier for delivery to the place indicated by in the order, and the next 3 working days are intended for delivery of the shipment by the carrier to the place indicated by the customer in the order.
If the Warehouse runs out of goods or goods covered by the Customer's order and ordering them from suppliers will not be possible within the time provided for order execution , the Online Store will immediately contact the Buyer (message to the e-mail address provided by the Customer or by phone) with a request to make a decision regarding further proceedings regarding the order.
In the absence of goods in the Warehouse or inability to fulfill the Customer's order, the Online Store has the right to withdraw from the contract within 30 (thirty) days from the date of its conclusion.
If the expected order completion date is longer than 30 (thirty) days, the Online Store has the right to withdraw from the contract within provided for the performance of a given order.
After ordering goods via the Online Store, the Customer will receive an invoice covering the subject of the order.
Subject to section 13 below, the invoice referred to in par. 10 will be delivered to the Customer in electronic form by sending to the e-mail address referred to in § 3 sec. 6 of these Regulations, in the form of an attachment containing an invoice in PDF format (.pdf). (in accordance with the Regulation of the Minister of Finance of July 14, 2005 on issuing and sending invoices in electronic form, as well as storing and making these invoices available to the tax authority or tax inspection authority (Journal of Laws of 2005, No. 133, item 1119) and the rules for issuing, sending and storing electronic invoices. Consent to receive invoices in electronic form is tantamount to resignation from receiving invoices in paper form). Corrections to invoices will be delivered in the same way.
By accepting these regulations, the Customer agrees to send electronic invoices in the manner indicated in section 10 and 11 above, subject to sec. 13 below.
A paper invoice covering the subject of the order will be sent at the Customer's request. In order to receive an invoice in paper form, the Customer may address in particular to the following address: Overlord sp. z o.o. st. Akacjowa 55R, 55-093 Kiełczów or to the e-mail address info@overlordfight.com. A request for an invoice in paper form should include the order number and the invoice delivery address.
Corrections to invoices delivered to the Customer in PDF format will also be delivered to the Customer in paper form.

§ 7 Right of withdrawal

According to Art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2019, item 134). The Buyer who is a Consumer who has concluded a distance contract may withdraw from this contract within 14 days without giving any reason and without incur costs, except for the costs specified in point 7. Information on the right to withdraw from the contract, containing in particular information on the method and date of exercising the right to withdraw from the contract and the costs of returning the item in the event of withdrawal, which are borne by the Consumer, constitutes Appendix 1 to these Regulations
The withdrawal period starts:
1. for the contract under which Overlord issues the goods, being obliged to transfer its ownership (e.g. sales contract) - from taking possession of the goods by the Consumer or a third party other than the Carrier indicated by him, and in the case of a contract that includes many goods that are delivered separately, in batches or in parts - from taking possession of the last good, batch or part < /li>
2. for other contracts - from the date of conclusion of the contract
The consumer may withdraw from the contract by informing Overlord of his decision to withdraw from the contract by an unequivocal statement, for example by sending a letter by post to the address: Overlord sp. z o. o. ul. Akacjowa 55R, 55-093 Kiełczów with the note "Return", or sending this statement via e-mail to the following address: info@overlordfight.com. A declaration of withdrawal from the contract may be submitted using the contract withdrawal form, the template of which is attached as Appendix 2 to these Regulations. An exemplary model withdrawal form is available on the Online Store website in the "Withdrawal from the contract" tab. The consumer may use the template form, but it is not mandatory.
To meet the withdrawal deadline, it is enough to send information regarding the exercise of the right to withdraw from the contract before the withdrawal period expires .
In the event of withdrawal from a distance contract, the contract is considered void. If the Customer who is a Consumer submitted a declaration of withdrawal from the contract before Overlord accepted his offer, the offer ceases to be binding.
In the event of withdrawal from the contract, the Consumer is obliged to return the Overlord goods immediately, but not later than within 14 days from the date in which the Consumer informed Overlord about withdrawal from the contract. To meet the deadline, it is enough if the Consumer sends back the goods before the expiry of the 14-day period to the address of the Warehouse: Overlord sp. z o. o. ul. Wrocławska 84A, 55-095 Domaszczyn with the note "Return"
The consumer bears the cost of delivery of the returned goods to the Overlord address indicated in point 6
In the event of withdrawal from the contract, Overlord immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract , will return to the Consumer all payments received from him/her.
The refund will be made by Overlord using the same payment methods used by the Consumer, unless the Consumer has expressly agreed to a different method of payment refund - in any case, the Consumer will not incur any fees in connection with this return.
Overlord may withhold the reimbursement of payments received from the Consumer until the goods are returned or the Consumer provides proof of sending back the goods, whichever comes first.
The consumer is responsible for reducing the value of the item as a result of using it in a different way than it was necessary to establish the nature, characteristics and functioning of things.
According to Art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2019, item 134), the right to withdraw from a distance contract is not entitled to the Consumer in relation to contracts:
1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after fulfillment of the service by the entrepreneur will lose the right to withdraw from the contract
2. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs</ li>
3. in which the subject of the service is an item that deteriorates quickly or has a short shelf life
4. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or for hygienic reasons if the packaging has been opened after delivery
5. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items

§ 8 Complaint handling procedure

Overlord are obliged to deliver goods to customers without physical and legal defects. Overlord are liable to customers for defects in goods on the terms set out in the provisions of the Act of 23 April 1964. Civil Code (consolidated text, Journal of Laws of 2018, item 1025, as amended), in particular in art. 556 and following of the Civil Code.
A complaint may be submitted by the Customer in writing to the following address: Overlord sp. z o.o. st. Akacjowa 55R, 55-093 Kiełczów with the note "Complaint" or by using the complaint form available on the website of the Online Store in the "Complaints" tab at www.overlordfight.com/reklamacje. The complaint form is only an example that the Customer does not have to use or follow when wanting to submit a complaint.
It is recommended that the complaint should contain in particular: order number, name and surname, correspondence address, e-mail address (e-mail address) to which the response to the complaint is to be sent - if the Customer wishes to receive a response to the complaint via e-mail, the date of purchase of the goods, the type of goods under complaint, a detailed description of the defect and the date of its discovery, the Customer's request, and the method of informing the Customer about the method of handling the complaint preferred by the Customer. Together with the complaint, proof of purchase of the goods must be provided to Overlord. It can be a copy of a receipt or a copy of an invoice, a printout from a payment card or other proof. The above content regarding the submission of a complaint is only an example that the Customer does not have to use, and does not affect the effectiveness of complaints submitted without the recommended description of the complaint.
The customer who exercises the warranty rights is obliged to deliver the defective goods at the expense of Overlord to the place indicated in §8 point 2 of these Regulations.
Overlord will consider and respond to the complaint immediately, no later than within 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data indicated in the complaint.
If the Product is sent to the Customer via the carrier, the Customer who is not a Consumer is obliged to inspect the shipment in time and in the manner accepted for shipments this kind. If he finds that the Product has been lost or damaged during transport, he is obliged to take all actions necessary to determine the liability of the Carrier:
1. upon receipt of the shipment, the Customer is obliged to check the condition of the product and its compliance with the order in the presence of the Carrier's employee. In the event of damage to the goods or lack of the product indicated in the order, a complaint report containing a description of the damage should be drawn up in the presence of the Carrier's employee (the Carrier's employee must have a copy of this report).
2. in the case of sales not constituting consumer sales, complaints regarding mechanical damage caused during transport will be considered only if the defect is discovered in the presence of the Carrier's employee . Complaints regarding services provided electronically, including irregularities in the operation of the Online Store, can be submitted, for example:
3. via email to: info@overlordfight.com
4. by phone: + 48 606 899 777, open Monday to Thursday from 8:00 am to 4:00 p.m., on Fridays from 8:00 a.m. to 12:00 p.m. (fee as for a regular telephone connection, in accordance with the tariff package of the service provider used by the Customer).
A complaint regarding electronic services should include in particular: a description of the matter to which the complaint relates, an e-mail address (email address -email) provided during the registration of the Customer Account or in the order form and the e-mail address (e-mail address) or correspondence address to which the response to the complaint is to be sent, if the Customer wishes to receive a response to the complaint via post or e-mail to an address that is different from the e-mail address (e-mail address) provided when registering the Customer Account or in the order form, as well as the method of informing the Customer about the method of considering the complaint. The above content regarding the submission of a complaint is only an example that the Customer does not have to use, and does not affect the effectiveness of complaints submitted without the recommended description of the complaint. Consideration of the complaint and providing a response about the manner of its consideration will take place immediately, not later than within 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data indicated in the complaint.
In the event of any deficiencies in the submitted complaint, Overlord will ask the Customer to supplement them in accordance with the address data indicated in the application complaints.

§ 9 Out-of-court methods of dealing with complaints and pursuing claims

Detailed information on out-of-court complaint handling and redress procedures, as well as the rules of access to these procedures, are available at the offices and on websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, voivodeship inspectorates of the Trade Inspection and at the following addresses of the Office of Competition and Consumer Protection: www.uokik.gov.pl/spory_konsumenckie.php, https:// uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php, www.uokik.gov.pl/wazne_adresy.php, www.uokik.gov.pl/sprawy_indywidualne.php
A Customer with the status of a Consumer may obtain free assistance in resolving an individual dispute between a Consumer and Overlord, using the free legal assistance of the municipal or a poviat consumer ombudsman or a social organization whose statutory tasks include consumer protection, e.g. Consumer Federation - website address: www.federacja-konsumentow.org.pl
The European Consumer Centers Network also helps in solving an individual consumer dispute and complaint related to a cross-border transaction. The addresses of these institutions are available on the website of the European Consumer Center www.konsument.gov.pl
A Customer who is a Consumer has, among others, the following options for out-of-court resolution of a dispute between a Consumer and Overlord:
1. referring to the provincial inspector of the Trade Inspection with a request to initiate proceedings for out-of-court settlement of the dispute between the Consumer and Overlord by enabling rapprochement positions of the parties in order to resolve the dispute by the parties or presenting the parties with proposals to resolve the dispute
2. is entitled to apply to the permanent arbitration court operating at the voivodship inspector of the Trade Inspection with a request to settle a dispute arising from the concluded contract sales
The Trade Inspection is an entity authorized to conduct proceedings for out-of-court resolution of consumer disputes. The tasks of the Trade Inspection in the scope of conducting proceedings for out-of-court resolution of consumer disputes and organizing and running permanent arbitration courts are performed by the voivodeship inspectors of the Trade Inspection with territorial jurisdiction. Website address of the Lower Silesian Provincial Inspector of the Trade Inspection in Wrocław: www.duw.pl. A list of all voivodship inspectors of the Trade Inspection and permanent courts of arbitration along with their website addresses is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl/wazne_adresy.php.
The list of institutions dealing with out-of-court resolution of consumer disputes along with information on the type of cases that individual entities deal with is available on the website website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. The President of the Office of Competition and Consumer Protection also has a contact point for out-of-court resolution of consumer disputes and an online system for resolving consumer disputes, whose tasks include, among others, providing assistance to Consumers in matters relating to out-of-court resolution of consumer disputes, in particular in disputes arising from cross-border contracts concluded with consumers.
The consumer may use the online platform for resolving consumer disputes (ODR platform), in accordance with the Regulation of the European Parliament and of the Council (EU ) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes). The European ODR platform is to facilitate independent, impartial, transparent, effective, fast and fair out-of-court online resolution of disputes between consumers and entrepreneurs regarding contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers residing in the European Union and entrepreneurs established in European Union. Below is an electronic link to the ODR platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL. At the same time, we remind you of the e-mail address of Overlord sp. z o. o. for contact with customers: info@overlordfight.com
The use of available out-of-court means of dealing with complaints and pursuing claims is possible after the complaint procedure is completed and is voluntary - both parties must consent to the procedure. Overlord agree to participate in the out-of-court settlement of disputes with Consumers.

§ 10 Newsletter

The customer may agree to receive the Newsletter provided by Overlord. The Newsletter is sent only to Customers who have ordered the Newsletter by checking the appropriate box in the registration form or order form and have agreed to receive commercial information to the provided e-mail address within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text, Journal of Laws of 2013, item 1422).
As part of the Newsletter service, via e-mail, to the e-mail address provided by the Customer (e-mail address), information is sent in the form of an electronic letter (e-mail). The newsletter contains in particular information about the Overlord product offer, new products, current promotions and other information about the products offered by Overlord. The newsletter is sent free of charge.
The customer may at any time, without giving a reason and without incurring costs, change the indicated e-mail address (e-mail address) to which the Newsletter is sent or unsubscribe from the Newsletter by pressing the Newsletter link placed in the footer of each Newsletter by entering your e-mail address in the appropriate field, and then selecting the "Unsubscribe" button. The online store operating at www.overlordfight.com is run by Overlord spółka z ograniczoną odpowiedzialnością with its registered office in Kiełczów at ul. Akacjowa 55R, 55-093 Kiełczów, entered into the Register of Entrepreneurs of the National Court Register by the District Court in Wrocław, IX Commercial Division of the National Court Register, under KRS number 0001010769, tax identification number NIP: 896 14 84 983, e-mail: info@overlordfight.com

§ 11 Personal data and privacy policy

The administrator of personal data of the Store's Customers is Overlord sp. z o. o. with its registered office in Kiełczów, ul. Akacjowa 55R, 55-093 Kiełczów
In matters related to the protection of personal data, the Customer may contact us by writing to: info@overlordfight.com
Providing personal data by Website Users is voluntary. Customers' personal data will be processed for the purposes of registration in the Store, and in the case of granting the appropriate consent, for the marketing of our products and services and participation in the Newsletter service. In the case of the purchase of goods, personal data will be processed for the purpose of proper performance of the contract for the sale of our products, as well as their shipment. Failure to provide personal data necessary to conclude a sales contract results in refusal to conclude this contract
The legal basis for the processing of personal data in the field of customer registration in the online store, marketing of products and services and participation in the Newsletter service is granted consent, while in the case of the purchase of goods, data processing is necessary to perform the contract.
Personal data will be stored until the customer withdraws his consent or up to 6 years from the moment of completing the order.
We will transfer personal data to companies supporting us in the field of ICT, accounting, legal and marketing activities for us, as well as carrying out the delivery of goods, entities making payments. We will not transfer Customers' personal data to third countries
Each customer has the right to request from us access to their data, rectification (correction), transfer and deletion, as well as the right to limit data processing. In connection with the processing of personal data by us, the customer has the right to lodge a complaint to the President of the personal data protection office
Based on Customers' personal data, we will not make automated decisions, including decisions resulting from profiling< /li>
The user has the right to withdraw consent to the processing of personal data that is processed on the basis of consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal
Overlord uses cookies, i.e. small text and numeric files that are saved by the ICT system in the User's ICT system ( on the User's computer, telephone or other device from which the connection to the Website was made) while browsing the Website, including the "Online Store" subpage, and allow for subsequent identification of the User in the event of re-connection to the Website from the device (e.g. computer, telephone), on where they were saved
Cookies collect data on the use of the Website by the User, and their main purpose is to facilitate the User's use of the Website, customize pages of the Website to the needs and expectations of a given User (personalization of the Website's subpages), research of Users' traffic within the Website
Cookies are used on the Website with the consent of the User. Consent may be expressed by the User through the appropriate settings of the software, in particular the web browser, installed in the telecommunications device used by the User to view the content of the Website
The Website User may also limit or disable cookies in their browser at any time by setting it to block cookies or warn User before saving the cookie file on the device used to view the content of the Website. In this case, however, it may happen that the use of the Website, including the "Online Store" subpage, will be less efficient, the User will not have access to some content, and in extreme cases the correct display of the Website pages may be completely blocked.
Detailed provisions regarding the protection of personal data and privacy policy can be found in the Privacy and Cookie Policy, which is available on the website online store in the "Privacy Policy" tab at: www.overlordfight.com/privacy-policy.

§ 12 Final Provisions

Agreements concluded via the Online Store are concluded in Polish.
Information and price lists posted on the Online Store website at www.overlordfight.com, relating to the goods presented in the Store website, do not constitute an offer within the meaning of the Act of April 23, 1964. Civil Code (consolidated text, Journal of Laws of 2018, item 1025, as amended)
Overlord honors all rights of customers provided for in the applicable law, in particular those provided for in the provisions of the Act of April 23, 1964. Civil Code (consolidated text, Journal of Laws of 2018, item 1025, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683). The provisions of these Regulations are not intended to limit or exclude any rights of customers under the law.
These Regulations are available free of charge on the Online Store website in the "Store Regulations" tab at https://test. overlordfight.com/content/3-terms-of-store, and at the headquarters of Overlord. The Regulations are made available on the above-mentioned website in a form that allows you to obtain, reproduce and record the content of these Regulations using the ICT system used by the Customer. The content of the contract concluded via the Online Store is recorded, secured and made available by sending the content of the concluded contract to the Customer's e-mail address provided as part of the transaction made in the Online Store.
Overlord reserve the right to amend these Regulations for legal or organizational reasons. Each Customer will be informed about the content of amendments to the Regulations by posting at the address of the Online Store https://test.overlordfight.com/content/3-regulamin-sklepu a message about the amendment to the Regulations, containing a list of changes to the Regulations and maintaining this information on the Online Store website www. overlordfight.com for at least 14 consecutive calendar days. Customers who have registered a Customer Account in the Online Store will be additionally notified of changes to the Regulations by sending information containing a list of changes to the Regulations to the e-mail address provided in the registration form. Notification of the change in the Regulations will take place no later than 14 calendar days before the change in the Regulations comes into force. Amendments to the Regulations come into force on the date provided along with the information about the change to the Regulations, but not earlier than after 14 calendar days from the date of notification of the change to the Regulations. The amended Regulations will be binding on the Customer who has registered the Customer Account in the Online Store, unless, in the absence of acceptance of the amendments to the Regulations, the Customer does not declare to Overlord - within 14 calendar days from the date of receipt of information about the amendment to the Regulations - to terminate the contract for the provision of the Customer Account service in a manner indicated in § 2 point 9 of these Regulations.
If these Regulations are amended, all contracts concluded and orders placed before the date of entry into force of the amendment to the Regulations will be implemented in accordance with the Regulations in the wording applicable on the day of concluding the contract and placing the order by the Customer.
In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Act of April 23, 1964. The Civil Code (consolidated text, Journal of Laws of 2017, item 459, as amended), and in the case of Customers who are Consumers, also the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683). 8. The attachments to the Regulations are: Instruction on the right to withdraw from the contract, which constitutes Annex 1 to the Regulations and a model withdrawal form, which constitutes Annex 2 to the Regulations.
These Regulations come into force on November 4, 2019 and apply to contracts concluded from that date.

Appendix 1

INSTRUCTION ON THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires after 14 days from:

in which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item - in the case of a contract obliging to transfer the ownership of things
in which you came into possession of the last item or in which a third party other than the carrier and indicated by you came into possession the last item - in the case of a contract requiring the transfer of ownership of many items that are delivered separately,
in which you came into possession of the last batch or part or in which a third party other than the carrier and indicated by you came into possession possession of the last batch or part - in the case of a contract obliging to transfer ownership of items delivered in batches or in parts
concluding a contract - in the case of contracts for the provision of services.

To exercise your right of withdrawal, you must inform us, i.e.

Overlord sp. z o. o., ul. Akacjowa 55R, 55-093 Kiełczów, by writing to the e-mail address: info@overlordfight.com, by calling the telephone number: +48 606 899 777, about your decision to withdraw from this contract by an unequivocal statement, you can also inform us by sending a letter by mail to:

Overlord sp. z o. o.

ul. Acacia 55R

55-093 Kielczów

with the note "Return"

You can use the model withdrawal form, but it is not mandatory. In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawing from the contract

If you withdraw from this contract, we will return to you all payments received from you, immediately and in any event not later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract .

We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.

We may withhold the refund until we receive the item or until you provide us with proof that you have sent it back, whichever comes first.

Please send back or hand over the item to us immediately, and in any case not later than 14 days from the day on which you informed us about the withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day period to the following address:

Overlord sp. z o. o.

ul. Acacia 55R

55-093 Kielczów

with the note "Return"

You will have to bear the direct costs of returning the item, in particular duties and taxes related to the return of the goods.

You are only responsible for the diminished value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

Appendix 2

TEMPLATE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

Recipient:

Overlord sp. z o. o.

ul. Acacia 55R

55-093 Kiełczów

email: info@overlordfight.com

I/We hereby give notice (*) of my/our (*) withdrawal from the contract of sale of the following goods (*)/for the provision of the following service (*)

No.	Name	Symbol/size	Quantity (**)	Gross unit price
1.
2.
3.
4.

The date of conclusion of the contract

_____________________________________

Consumer's name _____________________________________

Consumer's address _____________________________________

_____________________________________

Date and signature of consumer(s)

(only if the form is submitted on paper)

(*) Delete as appropriate

(**) Please complete the quantity of returned goods, e.g. one pair of gloves

Gloves

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Gloves

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